Frequently Asked Questions
Greetings from Dicbi.com's Frequently Asked Questions (FAQ) website! Answers to frequently asked queries concerning our goods, services, and regulations can be found here. Do not hesitate to get in touch with us if you have any questions that aren't covered here.
1. How do I make an online order?
Just explore our website, choose the products you want to buy, then check out to place an order. Your order will be handled quickly if you follow the instructions to provide your shipping and payment details.
2. Which forms of payment are accepted?
We take PayPal and other safe payment options in addition to credit/debit cards (Visa, Mastercard, American Express). Your sensitive information is protected during every transaction using safe processing and encryption.
3. When can I expect to get my order?
Depending on your location and the delivery option you choose at checkout, shipping timeframes can change. For more details and approximate arrival times, please see our shipping policy.
4. How do you handle returns?
We want your purchase to meet all of your needs. You have [number] days to return your order for a complete refund or exchange if you're not happy with it for any reason. Kindly refer to our Return Policy for comprehensive guidelines and qualifying requirements.
5. Do you provide shipping to other countries?
Yes, we do ship internationally to a few countries. Depending on where you live, different shipping periods and costs may apply. Please see our International Shipping Policy for further details.
6. How can my order be tracked?
A tracking number will be sent to you via email as soon as your product ships. With the help of this tracking number, you can keep an eye on the progress of your cargo and determine when it should arrive.
7. Do you provide bulk or wholesale pricing?
Yes, for large orders, we provide wholesale prices. Please email info@dicbi.com to reach our business development team with questions about wholesale pricing.
8. How do I get in touch with customer service?
Please send an email to info@dicbi.com if you need help placing an order, have any questions about our products, or have any general requests. We work hard to answer any questions as soon as possible.
1. How do I make an online order?
Just explore our website, choose the products you want to buy, then check out to place an order. Your order will be handled quickly if you follow the instructions to provide your shipping and payment details.
2. Which forms of payment are accepted?
We take PayPal and other safe payment options in addition to credit/debit cards (Visa, Mastercard, American Express). Your sensitive information is protected during every transaction using safe processing and encryption.
3. When can I expect to get my order?
Depending on your location and the delivery option you choose at checkout, shipping timeframes can change. For more details and approximate arrival times, please see our shipping policy.
4. How do you handle returns?
We want your purchase to meet all of your needs. You have [number] days to return your order for a complete refund or exchange if you're not happy with it for any reason. Kindly refer to our Return Policy for comprehensive guidelines and qualifying requirements.
5. Do you provide shipping to other countries?
Yes, we do ship internationally to a few countries. Depending on where you live, different shipping periods and costs may apply. Please see our International Shipping Policy for further details.
6. How can my order be tracked?
A tracking number will be sent to you via email as soon as your product ships. With the help of this tracking number, you can keep an eye on the progress of your cargo and determine when it should arrive.
7. Do you provide bulk or wholesale pricing?
Yes, for large orders, we provide wholesale prices. Please email info@dicbi.com to reach our business development team with questions about wholesale pricing.
8. How do I get in touch with customer service?
Please send an email to info@dicbi.com if you need help placing an order, have any questions about our products, or have any general requests. We work hard to answer any questions as soon as possible.